Question 1

Can we book individual rooms rather than an entire property?

Accepted Answer

Yes. One of the advantages of staying with Room in the Borders is that our rooms can be booked individually, making it easier to accommodate project teams without paying for unused rooms.

Question 2

Can we change the number of rooms during a project?

Accepted Answer

We understand that project requirements can change. Subject to availability, we'll do our best to add or reduce rooms as your team's requirements change.

Question 3

Can contractors stay for longer periods?

Accepted Answer

Yes. Our serviced accommodation is suitable for both shorter work stays and longer projects. Talk to us about your dates and requirements.

Question 4

Do the rooms have kitchen facilities?

Accepted Answer

Our serviced rooms and apartments have kitchen or micro kitchen facilities, allowing guests to prepare their own meals rather than relying on restaurants or takeaway food.

Question 5

Can different team members arrive and leave on different dates?

Accepted Answer

Yes. Individually bookable rooms make it possible to accommodate team members with different schedules, subject to availability.

Question 6

Can you invoice our company directly?

Accepted Answer

We can discuss corporate invoicing and payment arrangements to suit your requirements.

Question 7

Can you accommodate repeat corporate bookings?

Accepted Answer

Yes. If you regularly need accommodation for employees or project teams in the Scottish Borders, talk to us about establishing a direct relationship and suitable arrangements for repeat stays.

Question 8

Where are you located?

Accepted Answer

We provide serviced accommodation in Galashiels and Innerleithen, making us well placed for projects and businesses across the Scottish Borders.

Question 9

WHY BOOK A SERVICED HOUSE OR APARTMENT WITH ROOM?

Accepted Answer

At Room we provide beautiful serviced apartments and houses as a comfortable and cost-effective alternative to cramped and expensive hotel rooms. We take pride in providing all of our guests with a true home-from-home experience. All bills are included and you will have access to your own private amenities including a fully-equipped kitchen and flexible living space. Our dedicated team are always on-hand should you need anything during your stay.

Question 10

DO YOU ALLOW PETS?

Accepted Answer

We do allow pets at some of our Room properties. Additional charges apply. Please get in touch for more information.

Question 11

DO YOU ALLOW SMOKING?

Accepted Answer

We do not allow smoking at any of our properties.

Question 12

IS THERE A MINIMUM NUMBER OF NIGHTS THAT I NEED TO BOOK?

Accepted Answer

In most cases we require a minimum stay of 2 nights. However, this can vary by property and at different times of year. You can check availability using our online calendar.

Question 13

HOW CAN I MAKE A BOOKING?

Accepted Answer

Click the Book Now button on our Home page to make an instant booking online or give us a call to discuss your requirements.

Question 14

WHAT PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

We accept all major credit cards. We also accept direct bank transfers under certain circumstances – please contact us for more information. We do not accept payment by cash or cheque.

Question 15

DO I HAVE TO PAY A SECURITY DEPOSIT?

Accepted Answer

A security deposit is required at some of our properties.

Question 16

CAN I EXTEND MY STAY?

Accepted Answer

You can request to extend your stay and we will do our best to accommodate subject to availability. We require at least 48hours notice.

Question 17

WHAT TIME WILL I NEED TO ARRIVE AND DEPART?

Accepted Answer

Arrival time is any time after 4pm and check-out is by 10.00am

Question 18

DO I NEED TO MEET SOMEBODY AT THE PROPERTY TO GAIN ACCESS?

Accepted Answer

Room like to give our guests the flexibility to come and go as they please. All of our properties have automated entry so you do not need to meet anybody from Room at the property to gain access. Access details will be sent to you shortly before you are due to check-in and once online check-in has been completed.

Question 19

DO YOU PROVIDE PARKING?

Accepted Answer

Some of Room properties come with a private parking allocation.

Question 20

DO YOU ALLOW CHILDREN?

Accepted Answer

We do allow children at all Room properties.

Question 21

WHAT HAPPENS IF I LOSE MY KEYS?

Accepted Answer

Additional charges apply for the replacement of lost keys or if our team are unable to locate the keys when they arrive to service the property after you check-out.

Frequently Asked Questions